gct英语完成会话专项训练

    8．提出抱怨 来源：www.gzu521.com dk!{+xo
gYN"IA [ 本 资 料 来 源 于 贵 州 学 习 网 考研一方工程硕士 http://Www.gzU521.com ] dk!{+xo
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    遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。

    比如，在商店里，收款员找错了钱，你可以说：

    excuse me, i think you´ve given me the wrong change

    或者 sorry, i think this change is wrong. i gave you $20, not $10.

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    在酒店里

    房间的调温器坏了： 来源：www.gzu521.com

    excuse me, but there´s a problem with the heating in my room.

    sorry to bother you, but i think there´s something wrong with the air-conditioning.

    失窃了：

    i´m afraid i have to make a complaint. some money has gone missing from my hotel room.

    房间没有整理：

    i´m afraid there´s a slight problem with my room - the bed hasn´t been made.

    当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。

    比如对应上面对调温器的投诉：excuse me, but there´s a problem with the heating. 或者

    i´m sorry – i´ll get someone to check it for you. 或者 sorry to hear that – i´ll send someone up.

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    excuse me, i´m afraid ...

    excuse me, there seems to be something wrong with ...  3rI#.ggh4s"Fa21[ 此文转贴于我的学习网考研一方工程硕士 http://www.Gzu521.com] 3rI#.ggh4s"Fa21

    there appears to be something wrong with ...

    oh, i am sorry about that, i´ll...

    well, i´m afraid there is nothing we can do about it, actually.

    i´m afraid there isn´t much that we can do about it.

    i suggest you leave it with us, and we´ll see what can be done/we can do.

    i´m afraid the manager isn´t in at the moment. could you call back later?

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    excuse me, i´m afraid...

    excuse me, there seems to be something wrong with...

    there appears to be something wrong with ...

    oh, i am sorry about that, i´ll...

    well, i´m afraid there is nothing we can do about it, actually.

    i´m afraid there isn´t much that we can do about it

    i suggest you leave it with us, and we´ll see what can be done/we can do.

    i´m afraid the manager isn´t in at the moment. could you call back later?

    a: do you think you could keep the noise down a bit?

    b: sorry! have i been keeping you awake?

    a: yes, and another thing—would you mind not using my toothpaste?

    b: i´m sorry. i thought you didn´t mind.

    a: that radio´s terribly loud. could you turn it down a fraction?

    b: sorry! is it disturbing you?

    a: yes, and something else—wouldn´t it be an idea to buy your own soap?

    b: sorry! i didn´t realize you felt so strongly about it.